My name is Lindsay Groff, I am the proud owner of 1st Custom Digital Hearing Aid Center. But more importantly; I am a daughter, a Granddaughter, a sister, a wife, a mother and a friend.
For each one of my patients I take the time to ask "what if"? What if this was my Grandmother, my mom, my sibling, my husband, my child, my friend. What if this was me? What would I want? I believe it is my responsibility to evaluate what is best for my patient from more than just my own perspective.
Too many offices in this country sell to meet a quota. The start pricing high and negotiate down. They convince people that they require an expensive product that has more capability than they need or technology they do not use. This practice is called "overselling."
You have heard the phrase "well you know them better than I do..."! If I am doing my job than I KNOW my patients. I know what they want. I know how they feel. I know thier goals. I know how their loved ones feel. I open myself up to those perspectives to help guide a patient to a decision on their terms. For me, It is not about selling the most "advanced technology" to every patient, its about knowing what my patient needs and wants; its about finding a cost effective solution that meets those expectations.
My goal is not to meet some quota. My goal is to meet the goals of my patients. Each patient offers me a unique opportunity to explore options and find solutions.
Because of our unique approach to selling 86% of our 2012 sales were from patient referral and repeat purchases.
No Games! No Gimmicks! No "Guest" experts! We simply do an efficient job fitting phenominal hearing aids! Guaranteed!
~ Lindsay Groff
1st Custom Center, located in Napa, is focused on providing exclusive hearing aid Products and Services that are customized and affordable.
Hearing aids are only as good as the person programming them, and we have been trained and certified to expertly program hearing aids! We are young, experienced and on fire for new technology! We grew up using computers, we specialize in computerized technology.
Our High Tech Napa office says it all! People travel to our office to enjoy our elite products and services.
We welcome people not only from Napa; but Calistoga, St Helena, Yountville, Santa Rosa and Lake county as well! We will even come to you!
Our services also include Department of Labor and workmans compensation claim services. We process new claims and are providers for established claims.
We work closely with your Insurance Company to maximize your hearing aid benefits.
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3179 Solano Avenue
Napa, CA 94558
Located on Solano Avenue
(between Lincoln and Redwood Road)